support

My web host has been getting worse with taking longer to reply to my support tickets and even when they are something easy. I used to get some replies in an hour or maybe 2 hours but some were long. Now they are all long and are taking at least 8 hours. How long should it take to reply to...

I like to just submit support tickets when I need support rather than stay online on live chat support when I need something from my web host. I saw a post that said that most people prefer live chat support over ticket support and that is something I have not heard before so I was wondering...